Shipping & Delivery

Dear Valued Customer,

Please take time to familiarise yourself with our shipping and delivery information to ensure a smooth transaction.

We recommend you ensure the shipping methods, delivery times and products meet your requirements before placing your order.

If you have any queries or are unsure of any information please do not hesitate to contact us and we will gladly assist you.

Shipping Destinations

We ship products within South Africa only.

Should you be a customer outside of South Africa wishing to purchase products from our retail online mall please contact us to make the appropriate shipping arrangements before placing your order.

Shipping Duration

Orders are generally received within 3 - 7 days from date of order processing and successful payment being received.

Shipping Times

Delivery is by door to door courier to physical addresses only.  All deliveries take place from Monday to Friday between the hours of 08h00 to 17h00. Please ensure you are available at the physical address provided for delivery, as re-delivery charges may apply if you are unavailable to accept your order.

Free Shipping

Shipping is free for purchases over R500 to main city centres provided the following terms and conditions are met. 

R500 purchase value must be for a single order placed i.e. not valid across multiple orders.

Shipping costs excluded when calculating the R500 total order purchase value.

An additional charge may apply to remote areas that fall outside of the main city centres.

General

The words shipping and delivery are used interchangeably with the same meaning. 

An additional charge may apply to remote areas that fall outside of the main city centres on all shipping rates provided.  Please contact us in advance to confirm shipping prices should your physical address fall outside the main city centres.

Collections

Collections are currently allowed by prior arrangement from our offices in Centurion.

Thanking you for your continued support.

Pet Club SA