FAQs

Dear Valued Customer,

Here is a list of frequently asked questions for your convenience.

  • Which locations does Pet Club SA ship to?
    • South Africa only.  Customers from outside of South Africa must contact us before placing an order to make the appropriate shipping arrangements.
    • During what time of the day and which day can I expect my order?
      • All deliveries take place from Monday to Friday between the hours of 08h00 to 17h00.  Please ensure you are available at the address provided for delivery, as re-delivery charges may apply if you are unavailable to accept your order.
    • What are the payment methods available for my purchases?
      • PayFast for secure online Credit Card, Cheque Card, Instant EFT, Bitcoin, MasterPass or Debit Card payment methods
    • Does any order qualify for the R500 free shipping?
      • Generally most orders qualify for free shipping
      • Please see shipping terms and conditions for complete details

    Thanking you for your continued support.

    Pet Club SA