FAQs

Below is a list of frequently asked questions for your convenience.

  • Which locations do you ship to?
    • South Africa only.  Customers from outside South Africa can place orders by contacting us to provide you with the appropriate options for shipping.
  • How long does it take to receive my order?
    • Orders are received within 2 to 5 working days from payment confirmation depending on area and product purchased.
  • During which days and hours will I receive my order?
    • All deliveries take place from Monday to Friday between the hours of 08h00 to 17h00 excluding public holidays.  Please ensure you are available at the address provided for delivery to avoid re-delivery charges.
  • What payment methods are available?
    • We accept all major cheque, debit and credit cards, including instant EFT, SCode, Bitcoin and MasterPass. Payments are securely accepted and processed by PayFast.
  • How much does shipping cost?
    • Shipping is based on your location and product purchased weight and/or dimensions. Shipping estimates can be viewed by choosing My Cart and selecting Calculate Shipping.
    • We offer free shipping in Gauteng on orders over R500 and free shipping in all other provinces on orders over R1000.
    • Shipping costs are based on major areas, therefore should the courier charge be significantly higher for your area we will inform you of the additional delivery charge before processing your order.

Wishing you Lots of Pet Hugs TM

#PetClubSA